Privacy policy
Last updated: 17.06.2026
This Privacy Policy describes how Honest Vinyl ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from honestvinyl.com or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details including your name, address, phone number, and email address. Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information including your username, password, and security questions. Shopping information including the items you view, put in your cart, or add to your wishlist. Customer support information including the information you choose to include in communications with us.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services. To do this, we may use cookies, pixels and similar technologies. This usage data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Shopify, who powers our store and Services. Our payment processors, who collect payment information to process your payment and fulfil your orders. When you visit our Site, open or click on emails we send you, or interact with our Services, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, send notifications related to your purchases, create and manage your account, arrange shipping, and facilitate any replacements.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with you. We use your personal information to provide you with customer support and improve our Services.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services, and to run analytics and better understand user interaction with the Services. Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
Vendors or other third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, and shipping. Shopify, to provide services. Shopify will use your information in accordance with their own privacy notice. When you direct or request us to disclose certain information to third parties, such as to ship you products. To comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
User Generated Content
The Services may enable you to post product reviews. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee complete security. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
Right to Access / Know. You may request access to personal information that we hold about you. Right to Delete. You may request that we delete personal information we maintain about you. Right to Correct. You may request that we correct inaccurate personal information we maintain about you. Right of Portability. You may request a copy of the personal information we hold about you. Restriction of Processing. You may ask us to stop or restrict our processing of personal information. Withdrawal of Consent. Where we rely on consent to process your personal information, you may withdraw this consent. Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
International Users
We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the UK or Europe, we will rely on recognised transfer mechanisms such as the UK International Data Transfer Agreement or the European Commission's Standard Contractual Clauses.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Honest Vinyl LTD 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ Company Number: 15919881 VAT Registration: 483 5762 55 hello@honestvinyl.com
For the purpose of applicable data protection laws, Honest Vinyl LTD is the data controller of your personal information.